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Customer Service |
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No matter if you call or send an email, we are committed to give
you the best customer service available.
The fastest way to get your questions answered is by calling us
at (970) 926-3867 or sending an email. We will get back to you
ASAP.
By Phone:
(877) or (970) 926-3867
By Email:
Please send questions or comments to
info@alpinequestsports.com
By Mail:
Alpine Quest Sports, P.O. Box 161, Edwards,
CO 81632 |
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Privacy Policy |
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We at Alpine Quest Sports have the utmost
respect for our client's privacy. As with every customer, your
account information is kept in complete confidence. Our strict
corporate policy insures that we will not sell, distribute, or
otherwise publish your personal information to any third party. If you choose to subscribe to
our mailing list, we do send occasional special offers & updates.
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We use the information you provide
about yourself when placing an order only to complete that
order. |
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We do not share this information with
outside parties. We use the information you provide about
someone else when placing an order only to ship the product and
to confirm delivery. |
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We use return email addresses to answer
the email we receive. Such addresses are not used for any other
purpose and are not shared with outside parties. |
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We do not sell our customer's
information. |
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Order Info |
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Secure Checkout
The fastest way to place an order is by using the secure checkout on
the web site. We accept Visa, Master Card & American Express.
Business Hours
Our business hours are 7 days a week,
9:00 a.m. - 6:00 p.m. MST. If no one
answers the phone (970) 926-3867 during off-hours please leave your
name, phone number and a brief message and we will be happy to call
you back at your convenience.
Product Availability
The product availability information presented on our Web site is
the best, most current information we have, but errors do occur and
this information does not represent a guarantee or promise of
availability. If a product is not in stock when you place your
order, we will do our best to let you know. We will also provide you
with our best estimate of when the product will be available.
Anticipated delivery dates are dependent on our suppliers and other
factors beyond our control, and are subject to change.
Pricing
Due to the fast-moving nature of the Internet industry, prices,
promotions and product availability are subject to change without
notice. We do our best to provide the most accurate, up-to-date
information, but errors do occur and we reserve the right to make
changes without notice. |
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Payment Options |
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Credit Card
The checkout allows you to securely pay with your credit card.
Credit card transactions are protected via the SSL (Secure Sockets
Layer) protocol, the adopted standard for processing secure credit
card orders over the Internet.
Shipping Info
Orders will be shipped Monday - Friday (except holidays). All orders
placed after 1pm MST will be shipped the following business day.
Please refer to our
shipping page for
more information.
Total Purchases Add (per address)
Up to $50= $7.00
$51-$150= $10.00
Over $150 FREE (non-sale items)
Express delivery: Add to above shipping charge:
Second Business Day: $15.00
Return – Exchange Policy
If you are not completely satisfied with your purchased
item, simply return it back within fifteen (15) days for a full
refund (less all shipping and handling charges). Also, if you need
to exchange your product for a different size, color, or style, just
send it back to us and we will promptly ship you the new product
(depending on stock availability).
All kayaks & one-piece paddle sales are final. Please
inspect kayaks before accepting from the shipper. Alpine Quest
Sports
can not be held responsible for any damage incurred during the
shipping process. It is the customers responsibility to file a
claim with the shipper for any kayak damage. Please inspect
packaging before signing for a kayak.
Returns must be 100% complete, in original and resalable condition,
with all original packaging, and contents. Only unwashed, unworn, or
defective merchandise may be returned.
Please send the item back to us at the address below using any
traceable insured shipping method. Once we receive your package, we will
exchange or refund as you instruct.
Alpine Quest Sports (Postal Service ONLY) Alpine Quest Sports (Fed
Ex or UPS ONLY)
Returns and Exchanges
Returns and Exchanges
P.O. Box 161
34510 US Highway 6 #A-1
Edwards, CO 81632
Edwards, CO 81632
United States of America
United States of America
Packages must be returned prepaid—we do not accept C.O.D. deliveries.
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No refunds or exchanges will be made after fifteen (15) days under
any circumstances.
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Returns must be 100% complete, in original and resalable
condition, with all original packaging, and contents. Only
unwashed, unworn, or defective merchandise may be returned. We
reserve the right to refuse a return on any product that does not
meet these requirements.
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We are not responsible for lost or stolen packages. Please use a
shipping method that can be tracked. We recommend you insure the
parcel when shipping higher-priced items. Packages must be
returned prepaid—we do not accept C.O.D. deliveries.
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We will only refund shipping charges if we've sent the wrong item
or if the item sent is defective.
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Subsequent to an approval authorization, we can only credit the
credit card used for the original purchase. Please allow 1 – 2
billing cycles for the refund credit to appear on your statement.
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Returned items in which shipping
was FREE to the customer. Refund will be issued for the amount of
the product minus a $15 shipping charge.
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Refused returns or exchanges will be shipped back to the customer
at the customer's expense.
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ALL SALES FINAL
ON KAYAKS AND ONE-PIECE PADDLES (No returns, no exceptions)
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Due to
shipping costs, custom fees & taxes all sales outside of the
United States are final.
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Sorry no international returns.
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